Effective Date: July 31, 2026

At Xobo Factors, we want every customer to be satisfied with their purchase. If you are not completely satisfied, we are here to help.

 Return Eligibility

Most products may be returned within 30 days of delivery, provided they are unused, in their original condition, and returned in the original packaging with all included accessories and documentation.

Products that have been assembled, installed, damaged through misuse, or altered are generally not eligible for return.

 Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned once opened or used unless they arrive damaged or defective:

 Personal hygiene products

 Medical consumables

 Opened bedding or cushions

 Clearance or final-sale items

 Customized or special-order products

 Gift cards

 Damaged or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within five (5) business days of receiving your shipment. Photographs of the product and packaging may be requested to help resolve the issue promptly.

 Return Process

To initiate a return, contact our customer support team to request a Return Authorization. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs unless the return is due to our error or a manufacturer’s defect.

 Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method within approximately 5–10 business days, depending on your financial institution.

Original shipping charges are generally non-refundable unless the return results from our error.

 Exchanges

If you receive a defective product, we will gladly exchange it for the same item, subject to product availability.