Effective Date: July 31, 2026

Xobo Factors ships throughout the United States. Additional shipping destinations may become available over time.

 Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

 Shipping Methods

Shipping options and estimated delivery times are displayed during checkout. Delivery estimates begin after your order has been processed and shipped.

 Shipping Rates

Shipping costs are calculated during checkout based on package size, weight, destination, and selected shipping method.

We may occasionally offer free shipping promotions on qualifying purchases.

 Tracking

Once your order has shipped, you will receive a tracking number by email, allowing you to monitor your shipment’s progress.

 Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to weather, carrier issues, holidays, or other circumstances beyond our control.

 Lost Packages

If your package appears lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate and help resolve the issue.

 Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be re-shipped due to an incorrect or incomplete address.

 International Shipping

If international shipping becomes available, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their destination country.